Assume that you were hired to develop a training program for these CSRs.

Assume that you were hired to develop a training program for these CSRs. Identify and discuss the four most important KSAs (knowledge, skills, and attitudes) your training must address, your reasoning for selecting these, and how they are related to the components of the open systems model. Minimum of 300 words in length. Must incite and reference per APA standard.

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