What could have been done to clarify the expectations?

Using Vignette 3 (attached) answer the following:  Start by outlining the preparation phase you will take in managing difficult conversations. Evaluate the process of relationship management. Were the expectations clearly set by management? What could have been done to clarify the expectations? Select and justify your overall conflict resolution approach for this case. What is the best conflict theory to successfully resolve the conflict? 2-3 pages. 

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